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Industry Insights
How to Standardise Productivity Rules Across Departments Without Penalising Different Roles
Every growing organisation eventually runs into the same argument. Finance wants one productivity number it can compare across the business. Sales points out that its best people spend half the day on calls and in meetings, so any activity-based score will make them look idle. Engineering explains that its most valuable hours are spent thinking, not typing. Customer support asks why it is judged on speed when quality is what keeps customers. Each department is right about its
22 hours ago15 min read
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