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Industry Insights
How to Create Fair Employee Productivity Benchmarks for Different Job Roles
Every manager eventually faces the same uncomfortable question: how do you hold a customer support agent, a software developer and a finance analyst to the same standard of productivity without being unfair to any of them? The honest answer is that you cannot do it with a single number. A support agent who resolves forty tickets a day and a developer who ships one carefully reviewed feature a week can both be doing excellent work, yet a flat metric would label one a star and
1 day ago15 min read
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